Survey: Philly Residents Care About Street Cleaning More Than Parking

The City released the results of the first resident survey conducted in almost 10 years this week, and streets, sanitation, and public safety were far and away the top services respondents were concerned about. 

The Office of Performance Management partnered with Temple University's Institute for Survey Research (ISR) to survey residents about the quality of a broad range of city services like garbage collection and street maintainance, and the quality of spaces like parks and rec centers. 

Read the report for the full survey results, and to learn more about ISR's methodology and how they weighted the responses to reflect city demographics.

The big topline finding is that while residents are fairly satisfied with the quality of most city services, justifiably or not, a large majority of respondents think the streets are dirty and poorly maintained, and they care more about this problem than parking.

Table 10 presents the results of resident perceptions of Streets, Sanitation and Water services and overall these services are rated the worst by Philadelphia residents. Only 17.9% of residents rank Street Repair Excellent/Good with the vast majority (81%) ranking street repair services Fair or Poor. Likewise, only 16.3% of residents consider Street Cleaning services to be Excellent or Good with the majority of residents ranking Street Cleaning services Poor (55.9%) and 81.1% ranking Street Cleaning Fair or Poor.


Street cleaning services, which do not exist in Philadelphia but for a patchwork of privatized services in a select number of commercial districts, provoked the most negative reaction in the whole survey. 

Respondents' second-lowest rated city service was street maintainance, which makes sense given our miserly Streets Department budget. Philadelphia spends less on street maintenance per capita than Baltimore and Pittsburgh, and only repaves the streets every 10-15 years. Not coincidentally, many of our streets look like the surface of the moon. 

Other city services were generally considered fair or good, except for snow removal, which no big city really does very well. 


Respondents also overwhelmingly chose street projects as the topic they wanted more information about from the city, so there's a lot of interest in streets.


Mayor Kenney campaigned on bringing back street sweeping services in the 2015 primary, but has since punted on that issue, officially putting it on the backburner in the administration's Zero Waste Action Plan. This survey confirms that the public agrees with our position that the Mayor should strengthen this commitment and take measurable steps toward restoring the service by the end of his first term.  

The issue with streetsweeping isn't the money—City Paper (RIP) interviewed city officials who estimated it would only cost $3 million in operating costs to sweep the whole city once a month, and $18 million from the capital budget to purchase the equipment. The problem is that Kenney's too squeamish about making residents move their cars once or twice a month to clean the streets.

Where do residents land on the cleanliness vs. parking trade-off? This survey actually provides some context on this, indirectly, by asking residents for the top three services they want to see the City focus on improving. People got to list three choices. And parking wasn't even close to a top concern. 

Streets, Sanitation & Water was the top choice for about 38% of respondents, followed by Public Safety (22%), and School/Education( 9.25%) while parking was way down at 1.33%—the fourth-last choice.


Streets, Sanitation, & Water was also the second choice for most respondents at about 35%, followed by Public Safety (22%) and Health & Human Services (11%). Parking is third-last as a priority, at 1.6%.


People's third choice priorities echoed their second choice priorities, and parking once again came in third-last as a priority, barely cracking 2%. 


The question isn't whether people have some real anxieties about parking—if you've been to a neighborhood meeting, you know they do!—but whether most people care about it more than having clean and well-maintained streets. The idea that parking on the public streets should come with no public responsibilities whatsoever is extreme, and if this survey shows nothing else, it's that most people probably have a more moderate and flexible position on the trade-offs. 

The parking extremists may be loud, but they're not representative. There's a silent majority out there that cares about the Filthadelphia problem, and is ready for Mayor Kenney to take action to fix it. 

Sign the petition to demand Mayor Kenney take meaningful steps to reinstate citywide street-sweeping in his first term. 

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    commented 2023-12-25 00:10:55 -0500
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  • Scott Edwards
    commented 2023-12-25 00:10:28 -0500
    The Home Depot survey is a vital tool that the massive retailer uses to get insightful input from customers and enhance its offerings. You might have spotted the survey invitation on your receipt if you recently made a transaction at Home Depot. You may provide feedback about your shopping experience by going to and entering the details on your Home Depot survey receipt.
  • james williams
    commented 2023-12-23 00:51:40 -0500
    A hint of gratitude is what motivates everyone, so if you have a very positive experience with Walgreens and you tell the study about it, you may anticipate shockingly better customer service the next time you visit the store.
  • Thomas Moore
    commented 2023-11-04 03:25:39 -0400
    Lowe’s, a renowned retailer, offers customers the opportunity to provide valuable feedback through their survey. This feedback allows Lowe’s to improve their services continuously. As an incentive, participants stand a chance to win free rewards upon completion of the survey. Specifically, individuals who complete the Lowe’s survey at have a chance to win a valuable $500 coupon. It is important to note that this offer is exclusively available to residents of the United States and loyal customers of Lowe’s. Therefore, I encourage United States residents who are loyal customers of Lowe’s to take advantage of this exceptional opportunity.
  • Richard King
    commented 2023-11-02 01:43:15 -0400
    Walgreens is a prominent pharmacy chain in the United States that offers a range of services and products to its customers. To enhance customer satisfaction and improve their services, Walgreens provides a survey platform where customers can share their valuable feedback. By participating in the survey at, customers can win a monetary reward of $3,000. This survey not only encourages customers to voice their opinions and suggestions but also offers an incentive for their participation. By participating in the survey, customers contribute to the overall improvement of Walgreens’ services while also getting an opportunity to win a generous monetary reward.
  • Catherine Blunt
    commented 2017-10-27 13:01:30 -0400
    It is understood that parking problems / concerns multiply as neighborhood density increases. To get an accurate response on parking concerns, the Survey needed to ask the question directly especially of residents in the known, affected, gentrified/gentrifying neighborhoods in which apartment dwellings are replacing single-family homes. Using the data gathered in this survey to extrapolate/infer then publisize conclusions about neighborhood parking concerns is misleading, misinforming, and propagandizing. Further, Community voices are intentionally manipulated and denied outright by this process of assuming to collect and report on neighborhood concerns without giving residents the opportunity to respond directly to a question about a concern that is thought to be an issue.